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Customer Service Representative

Licensed Insurance Account Manager

Job Type: Full-time

Job Location: Sterling, VA, 20165, USA

Job Category: Customer Service Representative

Remote Type: Hybrid Remote

Job Description

Our All-Star, winning team of agents is growing fast!

We are seeking YOU!!

If you have a passion for helping people, possess an amazing personality & have an upbeat and positive attitude we want you on our team!!

Apply for our Account Manager role and take your career to the next level!

We’re counting on YOU to:

  • Deliver exceptional customer service to our current clients and new prospects
  • Create new opportunities for Sales Team
  • Manage Insurance policy change requests
  • Provide Claims & Billing support 
  • Smile, Laugh, Have Fun, Learn & Grow!

**Property & Casualty License required

**Life License required

**Must be local to Virginia, Maryland or Washington DC

Salary: $55,000.00 – $75,000.00 per year


  • Telecommuting
  • Base Salary with Commissions
  • Bonus Opportunities
  • Performance Bonuses
  • Monthly Gym Membership, Car Wash & Maid Service
  • Paid Holidays 
  • Paid Time Off (PTO)
  • Weekends Off
  • Holidays Off
  • 401K Plan
  • Retirement Benefits
  • Health Insurance
  • Paid Volunteer Days
  • Career Development & Growth
  • Hands On Training
  • Team Building Activities
  • Professional Work Environment


  • Handle incoming calls from customers & explain policyholder benefits
  • Process customer policy change requests
  • Take premium payments from customers
  • Generate insurance quotes
  • Maintain Current Retention of 98% by Re-Marketing/Re-shopping accounts, Re-Writing accounts & Performing Customer Saves when we receive requests to cancel
  • Treat each customer contact as a cross and up-sell opportunity & ask each customer for referrals/explain our referral program


  • Possess an upbeat, positive and enthusiastic attitude
  • Proficiency to multi-task, follow-thru and follow-up
  • Commitment to self improvement, coachable and resourceful
  • Driven and goal-oriented individual
  • Ability to tactfully handle stressful and difficult situations

**Must be local to Virginia, Maryland or Washington DC

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Customer Reviews

Couldn't ask for anything better!

Vy Huynh
Vy H

I am very satisfied.

Xavier Vergara
Xavier V

I’m so glad we switched!

tammy c
Tammy C

I have been with this insurance company for more than a year now,...

hameeedullah sediqui
h sediqui

I highly recommend Legacy Insurance Group for all of your insurance needs.

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